Shop Policies | Edgework Creative

Please carefully read through our shop policies prior to making an online purchase. If you have any questions or concerns, please complete the form on our contact page - or - send an email to info@edgeworkcreative.co.

Wood Product Disclaimer

The characteristics of the wood used to build a particular product may vary slightly from the wood used in any samples or product photography due to the inherent characteristics of the material. Wood is a natural material. There will be variation, including knots, texture and grain variations. We can not control or guarantee the exact look of any board or product. In turn, no representation, warranty and/or guarantee is made with respect to the precise color, luster or appearance of finishes of any product. All of our products are completely handcrafted, and we make no representation or guarantee that any product will appear exactly as any another.

Delivery and Shipping

We handcraft each product with care in our shop in Columbus, Ohio. Please allow between 10 and 12 weeks for production and processing of your order. When inventory is readily available, orders will be processed in 2-3 days. Once your order has been fulfilled, you should receive a confirmation email. If you have any questions prior to, please reach out to info@edgeworkcreative.co with your name and order number.

All shippable products are sent directly from our fabrication shop in Columbus, Ohio. Delivery can take between 3-8 business days depending on your location and the shipping method chosen at checkout.

Please note that some of our products are not available for standard shipping online. If you would like to purchase a product that is not immediately available for shipping on our website, please contact us at info@edgeworkcreative.co to discuss your shipping options with a member of our team.

Local Pickup

To better serve our local customers, we offer FREE order pickup from our shop in Columbus, Ohio. If you would like to utilize this option, select 'Shop Pickup' at checkout. Once the items in your order are fulfilled, we will reach out to schedule your pickup date and time.

Damages

We carefully inspect each piece before it leaves our facility for any imperfections or damage. Please inspect each piece immediately upon delivery and notify us within 48 hrs regarding any issues. Edgework Creative is not liable for damage incurred during shipping and delivery, but we may be able to help you file a claim with the shipping provider.

Return Policy

Due to the nature of our product, we are unable to accept returns or issue exchanges unless the product is deemed defective upon arrival (please refer to our shop policies page for more information). We do not offer returns or exchanges on discounted or custom items. All discounted and custom orders are final sale.

Refunds and Exchanges

We are happy to offer an exchange or refund for products deemed defective. To process an exchange or a refund for a defective item, please send us an email at info@edgeworkcreative.co with your name, order number and a description or photo of the defect or damage.

Once the defective item has been received and inspected, we will send you an email to notify you that we have received your defective item at our warehouse along with the status of your refund or exchange within 5 days of receiving the item(s).

If your refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or Missing Refunds

Please allow 5-10 business days for your account to be credited and for your refund to be posted. Please check with your bank prior to contacting us about the status of your refund. If you’ve done all of this and you still have not received your refund, please send your name and order number to info@edgeworkcreative.co.

How to Return a Defective Item

To return a defective product for refund or exchange, please send us an email to info@edgeworkcreative.co with your name, order number and a description of the defect or damage. We ask that you provide photos of the defects in question in order for your refund or exchange to be processed.

Edgework Creative is not liable for damage incurred during shipping and delivery, but we may be able to help you file a claim with the shipping provider.

Shipping Information

Edgework Creative
2505 Silver Dr
Columbus OH 43211
United States

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Edgework Creative is not liable if your return shipment is lost or stolen before it reaches our facility auto and we will be unable to issue a refund.

In the case of an exchange, the time it may take for your exchanged product to reach you will vary depending on location.